Quality Policy & Services Excellence

We provide an integrated facilities management service to our clients that benefit from maximized efficiencies and cost effective delivery with a single point of contact. Our integrated service provides convenience and ease to clients with a single point of contact, invoice, delivery model and all services managed through one supplier. An integrated service offering allows us to streamline operational delivery, reduce back office and cut costs for the benefit of the client.

Our commitment to self-deliver services allows us great control over the quality of service delivery, flexibility and the ability to maximize efficiencies to reduce costs.

We self-deliver virtually all our hard and soft FM services coordinated through one of the most sophisticated customer service centres in the UAE. This means no added financial burden through networks of sub-contractors, or margin-on-margin overheads.

KFM will appoint a team with knowledge and familiarity of your sector – people who understand the market drivers and business needs. Working with the AFM’s team of highly qualified and experienced individuals enables us to find the exact mix of services to meet your specific needs.

Our journey with our clients is one of constant improvement that is focused on service delivery excellence and innovation that can deliver intelligent savings for our customers.

At the heart of KFM’s service delivery is a set of key performance tools designed to help drive a strong and consistent performance. These performance tools include our unique real time performance management system; contract management plans sand contract review meetings.